+38 (095) 9007 970
+38 (067) 9007 970
+38 (093) 9007 970


"Mediation school"
international training
center of professional training
for mediators

"Mediation school"
international training
center of professional training
for mediators
+38 (095) 9007 970
+38 (067) 9007 970
About "Mediation school"
ITC "Mediation school" was established
to develop a culture of alternative ways of
conflict resolution in Ukraine by providing
professional training for mediators
according to the best international standards.
Professional education and
training of mediators
in Ukraine

Specialization of mediators and supporting them during their practice (supervision, intervisions, workshops)

Systemic integration of the program "Conflict management" into culture of companies/teams
Main activities of
ITC "Mediation school"
Increasing awareness of mediation in Ukraine
Translation, publishing and sale of books on mediation written by world experts
Training and teaching mediators from other countries, supporting them in their professional development and sharing of experience

Open and corporate programs for development of mediation competencies:
  • conducting win-win negotiations;
  • development of emotional intelligence;
  • effective communication techniques (psychology of communication);
  • skills for working with resistance and denial.

What is mediation?
Mediation is a structural negotiation process
with a neutral mediator involved.
The role of a neutral mediator is to help stakeholders understand their situation and reach a solution that satisfies interests of both conflicting parties. It may include assisting the parties in finding agreements, dispute resolution, establishing effective communications, building or improving relationship, or all this together.

Mediator doesn't take sides of conflicting parties. Mediator is impartial with neutral position.
Basic principles of mediation:
Voluntary participation in the process
Confidentiality of the process
Neutrality, impartiality and independence of mediator
Self-determination of the parties (the parties make their own decisions)
Ensures establishing effective communication, building and improving relationship between the conflicting parties
Creates conditions for constructive cooperation in which parties can hear and understand each other's needs
Facilitates negotiation process aimed to find mutually acceptable solutions
Mediator's role and responsibility:
Main features of mediation:
mediation is a special type of negotiation with a certain structure

mandatory participation of a mediator

mediator does not represent any of the conflicting parties

mediator facilitates/assists the parties in negotiating and reaching mutually acceptable solution

mediator does not force the parties to make a specific decision, does not give advice on possible decisions

the parties' active role in negotiation to find possible solutions on their own

mediation is a special form of negotiation, and its nature is determined by mediator's place and role in this process
Mediation may be the best way
to resolve disputes where:
Communication between the parties is interrupted
Due to strong negative emotions, direct negotiations have come to deadlock
You need to avoid publicity and keep your reputation
There is concern that court will not satisfy interests of the parties
It's important to maintain relationship
Quick and effective dispute resolution needed
Prevent possible recurrence of conflict in future
Our mediators:
Denys Kyrychenko
Olha Symokhodska
Tatyana Bilyk
To order mediation service
Juliya Repina
Denys Kyrychenko
Family, business-, and organizational mediator, mentor and supervisor of mediators.

Co-founder of ITC "Mediation school" (www.mediation-school.com)

Coordinator of the project on providing mediation as a social service of NGO "League of Mediators of Ukraine" (www.limu.org.ua) with Children's Services and Social Services of District State Administrations in Kyiv.

10 years' working experience as project manager and facilitator, conducting training programs for employees of organizations on effective communication, team work and mediation competencies.

Member of NGO "Association of Family Mediators of Ukraine" (http://afmu.org.ua)

Practice and training in Gestalt therapy since 2016.
Tatyana Bilyk
Accredited international mediator CEDR, UK and MiKK, Germany with 10-years' experience of practical work in Ukraine, Belarus, Kazakhstan, Kyrgyzstan.

Trainer, supervisor and co-founder of ITC "Mediation school" (www.mediation-school.com), NGO "League of Mediators of Ukraine" (www.limu.org.ua) , NGO "Association of Family Mediators of Ukraine" (http://afmu.org.ua).

Honorary member of NGO "National Association of Mediators of Ukraine" (www.namu.com.ua).

ISS Representative (International Social Service, General Secretariat, Switzerland) in Ukraine within cooperation on international family mediation.

Practicing psychologist, psychotherapist.
Olha Symokhodska
Certified business-mediator (Munich CCI program, UCM), family mediator, trainer and supervisor of mediators.

Candidate of Psychological Sciences, 14 years of teaching in the fields of psychological conflicts and organizational psychology.

Member of NGO "National Association of Mediators of Ukraine" (www.namu.com.ua), NGO "League of Mediators of Ukraine" (www.limu.org.ua) and NGO "Association of Family Mediators of Ukraine" (http://afmu.org.ua).

Head of project group in an international training company. More than 9 years of successful work on management positions in state and business institutions.
Yuliya Repina
Practicing family, business- and organizational mediator.

Coach, supervisor, mentor of mediators. Author of training course "Conflict Management".

Business-mediator of INK for Munich and Upper Bavaria (Germany); business-mediator in Mediation Centre of Kyiv CCI; family mediator in UCM, NAMU, LiMY; co-founder of NGO "League of Mediators of Ukraine" (www.limu.org.ua); member of NGO "National Association of Mediators of Ukraine" (www.namu.com.ua)

Lawyer with 20 years of experience, crisis manager, co-founder of Amalgama.space
Training and teaching
programs on mediation

Basic Family Mediator's Skills
Complete program "Basic Family Mediator's Skills" (1st and 2nd module) to develop skills necessary for work with family conflicts!



1st module: open dates

2nd module: open dates

from 09:30 till 18:30

totally 48 hours of training

format – classroom lessons

location – Kyiv


  • training for participants who completed basic mediator's skills training (minimum 90 hours).


  • to gain theoretical knowledge and practical tools for working as family mediator;

  • to learn to work with any family needs for mediation;

  • to obtain certificate of family mediator;

  • platform for practice in the capital and regions of the country;

  • opportunity to join professional community and receive ongoing support participating in intervisions, supervisions and simulation clubs among practitioners with many years of experience in family mediation;

  • graduates of the program receive the required quantity of training hours for accreditation in NGO "Association of Family Mediators of Ukraine".

The program aims to provide participants with theoretical basis and practice skills of effective family mediator who:

  • is able to create positive atmosphere for mediation and encourages communication and cooperation between conflicting parties;

  • has excellent skills of conducting family mediation process, including effective use of various approaches in mediation;

  • has a deeper understanding of specific nature of family conflicts and peculiarities of family mediator interventions;

  • effectively manages power balance, strategy and tactics in dealing with strong emotions;

  • is aware of his own achievements and zones that need professional development.

CONTENTS OF THE PROGRAM (theory and practice)

  • Introduction to psychology of family conflict and specific nature of family mediation.

  • Psychosocial aspects of family breakdown. Acceptance of loss according to Kuebler-Ross.

  • The main tasks of diagnosis and analysis of conflict. Methods of work at initial meetings with the parties. Ecogram and mapping of family conflict.

  • Study of peculiarities of family mediation process: main stages, goals and tasks at each of them. Involvement in mediation and working with resistance of the parties.

  • Influence of third parties in family conflicts. Overcoming difficulties in family mediation. Ways out of deadlocked situations.

  • Consideration of psychological characteristics and needs of all the participants in family conflict, including children during their parents' divorce.

  • Other types of family conflicts and specifics of work in mediation.

  • Identifying options and risks of non-compliance at the stage of looking for solutions.

  • Interim and temporary agreements. Document flow of family mediator.

  • Introduction to the main approaches in the work of family mediator: peculiarities, methods, advantages.

  • Multilateral family conflict: basic skills of work at one table.

  • Exploring the peculiarities of dealing with own emotions and emotions of the parties in family conflicts with high levels of stress.

  • Psychodiagnostics for identifying boundaries of mediation suitability for family cases.

  • Screening and determination category of cases with no potential for mediation, contraindications to use of family mediation.


  • NGO ITC "Mediation school"

  • NGO "League of Mediators of Ukraine"

Author and leading trainer – Tatyana Bilyk

Co-trainers and coaches – practicing family mediators of ITC "Mediation school"


7 000 UAH per module and

12 500 UAH in case of single payment for 2 modules

Registration is required and available at: https://forms.gle/M8LSEt4wK9kQ2qVk8
Mediator Supervision
Service "Mediator Supervision"

Mediator supervision is one of the methods of theoretical and practical professional development of specialists in the field of mediation in the form of professional consulting and analysis of suitability and quality of practical approaches they use in their work.

Mediation is a profession, and training itself is not enough for effective work no matter how much training. One can learn the process, master methods and get acquainted with the theory of conflict, but each case will be individual, with its own characteristics and difficulties in work, and this personal mediator's experience can't be replaced by any manual or training. Moreover, this experience may be so traumatic that mediators leave the profession without having understood all the depth and effectiveness of it.

In supervision, an experienced mediator helps a beginner in profession to see, become aware, understand and analyze her/his professional actions and professional behavior.

One of the tasks in supervision is to allow mediator feel his/her emotional experience in a safer environment, where you can get through it, reflect it and get out of the mediator.

Such relationship with supervisor can give a mediator the opportunity to find new ways to solve the issue, her/his resource potential, learn about areas of personal development and seek for emotional support.

The educational function of supervision includes development of professional skills, understanding and competencies of the mediator. It is provided through analysis and exploring of the mediator's work with her/his clients.

In the process of such study, supervisor can help the mediator:

  • better understand the participants of mediation process;

  • be better aware of his/her own reactions on conflicting parties;

  • understand dynamics of relationship with parties and between them;

  • analyze his/her interventions and their consistency;

  • explore other ways to deal with this and similar situations.

Format: individual meetings online/offline (duration 60 minutes)

For all organizational details, please call NGO ITC "Mediation School".

School of Practice for Mediators
We invite you to "School of Practice for Mediators"

"School of Practice for Mediators" (SPM) is a regular event aimed to maintain professional development of mediators. Each SPM meeting is dedicated to one of the topics, in which mediators feel difficulties during practice. We start with analysis of the topic of the meeting from theoretical point of view, and then in practical part, we practice working techniques strengthening necessary mediator's skills.

Topics at the meetings are not related to each other.


dates: announcements of all meetings are available on the Facebook page of Mediation school

Time: 18:30 – 21:30

format – online


  • workshops for participants who completed training on basic mediator's skills (minimum 90 hours).


  • advanced practice of the main mediator's skills;

  • practice of key methods and tools of mediator's work;

  • professional development through awareness of one's own abilities;

  • professional support from more experienced mediators.

Author of the program and leading trainer – Tatyana Bilyk

For all organizational details, please call NGO ITC "Mediation School".

Emotional Awareness
We invite you to the program of personal development of emotional intelligence.

Emotional quotient (EQ) is a person's ability to understand, control and manage his/her own feelings and emotions of others to resolve issues.


1st module – open dates

2nd module – open dates

from 09:30 till 18:30

totally 48 hours of training

format – classroom lessons

location – Kyiv


  • the program is relevant for anyone who is interested in development of ability to understand and manage her/his emotional state to improve quality of life through awareness of her/his own capacity;

  • all those who need to increase effectiveness of everyday working communications and develop skills of assertive behavior in difficult communication situations;

  • for those who want to understand internal limitations which reduce confidence in professional and personal relationship.


Provided material and practical part will teach you:

  • to understand, recognize, manage your own emotions and emotions of others;

  • effectively build communication with friends, colleagues and relatives;

  • to understand your limitations and develop motivation to accomplish the tasks;

  • to diagnose stress and control emotional state;

  • to identify in time, faster and easier overcome differences and resolve conflict situations at work and at home;

  • to oppose aggression and pressure, get out of manipulation.



  • The concept of emotional intelligence, its components and relationship between them.

  • Development of emotional literacy and drama of emotional intelligence.

  • Neurophysiological basis of emotional intelligence.

  • Functions of the psyche and connection between emotions and needs.

  • Psychological mechanisms of perception and understanding.

  • Understanding and managing one's own emotions: general principles.

  • Empathy and interpersonal relationships.

  • Understanding and the main methods for working with emotions of others.

  • Tools for managing the emotional background of interaction.


  • Development of emotional awareness: aspects and tools.

  • Stages of psychological development of personality: tasks and difficulties.

  • Personal boundaries: awareness and respect.

  • Connection between emotions and violation of personal boundaries.

  • Mechanism of stress-response and mental self-regulation: coping-strategies to overcome stressful situations.

Author and leading trainer – Tatyana Bilyk


NGO ITC "Mediation school"


8 900 UAH – per module (on condition of per-module payment)

15 000 UAH – single payment for both modules

REGISTRATION is required and available at:

Child Inclusive Mediation
We invite you to training program "Child Inclusive Mediation»!



1st module – open dates

2nd module – open dates

from 09:30 till 18:30

totally 48 hours of training

format – classroom lessons

location – Kyiv


  • Introduce participants to possible models of involving minors in family mediation.

  • Practice skills of communication with children of different ages, including young children.

  • Create conditions for individual training of mediators for working with minors in the process of family mediation by practicing numerous practical exercises.


  1. Theoretical part of training:
  • Introduction to philosophy of family mediation and peculiarities of working with minors in family conflicts.

  • Study of three models of involving minors in family mediation.

  • Introduction to child psychology and psychosocial development of a child.

  • Consideration of child's attitude to parents' divorce and determination of the main child's roles and strategies in divorce processes. Understanding of psychological needs of children and adaptation to separation of parents.

  • Introduction to theory of attachment and the importance of understanding the impact of relationship between adults and a child on forming her/his further strategies, reactions, inclinations in future.

  • Information that each parent needs to know in divorce process to support their child and mitigate painful effects of the divorce on the child's psyche.

  1. Practical part of training:
  • Diagnosis and analysis of family conflict to determine the format of work and involving minors in family mediation.

  • Communicative techniques of work with children: drawing, play and other projective methods, including establishing contact between a mediator and children of different ages.

  • Practice of each model of family mediation with participation of minors.

  • Discussion with parents about involving minors in family mediation and clarification the purpose and objectives of direct consulting of children in mediation.

  • Preparing parents and children for direct consultation with mediator.

  • Involving minors in mediation and working with the interests of the child during family mediation.

  • Passing information to parents after direct consulting of minors: goals, objectives, format of further work.

  • Practicing skills of communication with a young child using projective methods to identify her/his interests and needs (author's notebook for work with young children over 5 years in the process of family mediation).

  • Study peculiarities of working with a child in the presence of her/his parents in the process of family mediation.

We consider cases of difficult situations that occur in family conflicts involving children, as well as many practical exercises for understanding and development of working skills of a family mediator in consulting children.

Author of the program and trainer – Tatyana Bilyk

  • accredited mediator (CEDR, UK and MiKK, Germany),

  • co-founder, leading trainer and author of programs of NGO ITC "Mediation school",

  • mentor and supervisor of mediators, co-founder of NGO "League of Mediators of Ukraine",

  • more than 1000 hours of practice of working with family conflicts,

  • ten years of training mediators,

  • author of many training courses of basic training of mediators and specialized trainings,

  • author of scientific work "The child's view of the parents' divorce",

  • co-founder of NGO "Association of Family Mediators of Ukraine",

  • ISS representative (International Social Service) in Ukraine.


6 900 UAH per module.

Program certified by NGO "League of Mediators of Ukraine".

Registration is obligatory and available at: https://forms.gle/Uw2ox3jF2fqGMS6C6

Coaching for mediator
Service "Coaching for Mediator"

"If you are a practicing mediator or a beginner, and you have faced difficulties in profession, my job is to organize your knowledge and help you implement it in practice. I will show you what are you capable of". Tatyana Bilyk.

Individual coaching sessions are focused on empowering mediator's potential to maximize his/her efficiency. Sharing our ideas, we can find the truth. And when we do it with a pro among pros, development becomes easy and fast.

Coaching for mediator is a professional partnership focused on creative formation and implementation of specific, significant for the mediator developments in professional sphere.


Dates – agreed individually.

Duration of one session – 60 min

Format – online (videoconference) / offline (Kyiv)


  • to gain professional confidence in involving the parties in mediation;

  • acknowledge and deal with internal limitations and attitudes that prevent the mediator from being neutral;

  • find support during emotional or professional burnout;

  • develop his/her own brand and increase client flow.


  • to define your own priorities in profession and create guidelines for professional formation and development;

  • explore your potential and learn to use it in your work most effectively;

  • get resource for self-motivation and practical skills for realization in profession;

  • receive support for clear understanding of your unique path and achievement of your goals.

For all organizational details, please call NGO ITC "Mediation School".
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Mediation Simulation Club!
We invite you to Mediation Simulation Club!

Simulation Club is a regular open event aimed to disseminate awareness of mediation and support professional development of mediators.

Simulation is mediating a certain situation where roles of conflicting parties and mediator are played by participants of the meeting.

How this goes: at the beginning of the meeting, it is determined who will play roles of the conflicting parties, and which mediators want to practice. Each mediator has some time to work with the parties. After mediator finishes his work, he receives feedback. At the end of the meeting we have Q&A session.


Dates: announcements of all meetings are available on the Facebook page of Mediation school

Time: 18:30 – 20:30

format – online


This event may be useful and interesting for those who want:

  • to get acquainted with mediation process and learn more about the benefits of mediation in conflict resolution;

  • see mediation process live and feel its effectiveness;

  • practice key techniques of mediator work and receive feedback from experiences mediator practitioners.


  • popularization and revealing the essence and benefits of mediation as an alternative way of conflict resolution;

  • spreading and developing culture of constructive conflict;

  • practicing of basic mediator's skills.

Moderator of simulation and leading trainer – Tatyana Bilyk

Terms of participation: free of charge and open event for all with prior registration.

For all organizational details, please call NGO ITC "Mediation School".

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ФОП Кириченко Д.Ю.
ИПН 2777809839
+38 (095) 9007 970
+38 (067) 9007 970
+38 (093) 9007 970